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Value of People CX Bank

True Customer Experience Begins and Ends with People With the proliferation of technological innovations in today’s marketplace, job-seekers are spoilt for choice in determining where they’d like to work. As

Powerful Influence: <br> Unleash Your Persuasive Potential

Influencing, it’s the art of leaving a mark on the thoughts, actions, and beliefs of others. But beware, for influence can be a double-edged sword, capable of driving both positive

Mastering the Art of Difficult Conversations: Neuroscience and Negotiation Techniques

(Image credit: PhotoAlto/Frederuc Cirou/Getty Images)   After nearly twenty-five years studying foreign spies, LaRae Quy, an FBI counterintelligence agent, shares powerful insights on effective communication and negotiation techniques. Whether you’re

Power of Gratitude

(Image credit: natasaadzic/Getty Images)   I truly believe in the power of gratitude. It is a quick exercise we do in our workshops – regardless of what the program may

Mutual Empowerment

(Image credit: Getty Images)   I believe in mutual empowerment and win-win agreements or solutions. My heart wants to see everyone thriving. John F. Kennedy is credited with the adage

Book Review : <br> Girls Who Run The World

‘Girls Who Run The World’ by Diana Kapp. This empowering book is an absolute must-read for girls of all ages. It showcases the indomitable spirit of kick-ass women who are

How To Be UnF*ckWithAble

(Image credit: Steve Burns)   This is a motivating read to continue the next six months of 2023 with vigour and vitality! How To Be UnF*ckWithAble Have written goals so

Lead Sales Through Uncertainty

(Source: Gartner 2021)   How can CSOs vastly improve investments, resource allocation and even messaging? Focus on the confluence of current disruptions, emerging trends and future demands. Read more on

Managing Your WFH Paranoia

(Illustration credit: Verónica Grech)   Do you experience pure dread when senior leadership doesn’t immediately reply to your emails? You’re not alone, and the good news is these strategies from

New Demands on Sales Strategy and Leadership

(Source: Gartner 2021 – New Demands on Sales Strategy and Leadership by Dave Egloff)   At the heart of today’s sales strategy is the priority of cultivating a buyer-centric GTM

Why the Tech-Enhanced Sales Rep Will Be Your Differentiator

Dynamic guided selling could define the future for sales organizations, but the insights will be cloudy at best without trusted data. Get it right, and you can begin applying these

How to Spring Clean Your Sales Content

Spring cleaning is a rewarding process — especially when it comes to your sales content: via Mediafly #salesenablement

Sales Leaders Chart The Way Forward in Virtual Selling

Research conducted by Bain & Company shows that when it comes to complex purchases (defined as $500,000 or more) — 92% of buyers and 80% of sellers believe virtual channels

If Strategy Is So Important, Why Don’t We Make Time For It

(Image credit: Jonathan-Knowles/Getty Images)   By documenting where their time is actually going, leaders can break away from the flawed thinking that says busy = important: via Dorie Clark in

Flourish or Flounder? <br> Soft Skills Make the Difference in Sales

Although soft skills are always essential in sales, they made or broke teams in 2020 — separating high-growth companies from those who experienced their worst year in the past five.

Digital Judgement: <br>The Skill Set To Fight B2B Frustrations

(Source: Gartner 2019  – Digital Business Teams Survey)   With 54% of respondents expressing regret for nearly every subscription purchase they make, ask yourself: Are you building digital judgment across

Clarifying Marketing’s Role in Sales Enablement

(Source: Gartner 2018  – B2B Buying Survey)   Marketing vs. Sales Enablement: Who’s responsible for the content that drives strategic conversations? “The more that marketing and sales can share insights,

Use Art to Reignite Your Teams Motivation

(Image Illustration:David Biskup)   What do a stream-of-consciousness ramble, a six-word response to a prompt, and a carefully structured poem have in common? They might be the ticket to increasing

To Maximize Growth, Get Sales and Finance in Sync

(Image credit: Prapawadee Wattanapinyo/EyeEm/Getty Images)   How many of you reduce your sales leader’s forecast 25% or more each month? Key research shows that this happens more often than not.

The Future Of Sales Compensation Is Insight-Driven

Sales leaders have aspired to reward reps who were able to maximize every touch point, but the insights needed to factor that into compensation plans just weren’t accurate enough. That’s