Value of People CX Bank

True Customer Experience Begins and Ends with People With the proliferation of technological innovations in today’s marketplace, job-seekers are spoilt for choice in determining where they’d like to work. As

Powerful Influence: <br> Unleash Your Persuasive Potential

Influencing, it’s the art of leaving a mark on the thoughts, actions, and beliefs of others. But beware, for influence can be a double-edged sword, capable of driving both positive

Mastering the Art of Difficult Conversations: Neuroscience and Negotiation Techniques

(Image credit: PhotoAlto/Frederuc Cirou/Getty Images)   After nearly twenty-five years studying foreign spies, LaRae Quy, an FBI counterintelligence agent, shares powerful insights on effective communication and negotiation techniques. Whether you’re

Power of Gratitude

(Image credit: natasaadzic/Getty Images)   I truly believe in the power of gratitude. It is a quick exercise we do in our workshops – regardless of what the program may

Mutual Empowerment

(Image credit: Getty Images)   I believe in mutual empowerment and win-win agreements or solutions. My heart wants to see everyone thriving. John F. Kennedy is credited with the adage

Book Review : <br> Girls Who Run The World

‘Girls Who Run The World’ by Diana Kapp. This empowering book is an absolute must-read for girls of all ages. It showcases the indomitable spirit of kick-ass women who are

How To Be UnF*ckWithAble

(Image credit: Steve Burns)   This is a motivating read to continue the next six months of 2023 with vigour and vitality! How To Be UnF*ckWithAble Have written goals so

Lead Sales Through Uncertainty

(Source: Gartner 2021)   How can CSOs vastly improve investments, resource allocation and even messaging? Focus on the confluence of current disruptions, emerging trends and future demands. Read more on

Managing Your WFH Paranoia

(Illustration credit: Verónica Grech)   Do you experience pure dread when senior leadership doesn’t immediately reply to your emails? You’re not alone, and the good news is these strategies from

New Demands on Sales Strategy and Leadership

(Source: Gartner 2021 – New Demands on Sales Strategy and Leadership by Dave Egloff)   At the heart of today’s sales strategy is the priority of cultivating a buyer-centric GTM